Brightshine Ltd – Privacy Policy
Last updated: November 2025
1. PURPOSE OF THIS POLICY
This Privacy Policy explains how Brightshine Ltd (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit our website or contact us. We take your privacy seriously and comply with the New Zealand Privacy Act 2020. By using our website, you agree to the terms of this Privacy Policy.
2. WHAT PERSONAL INFORMATION WE COLLECT
We may collect the following types of personal information when you interact with us through our website or otherwise:
- Your name and contact details (such as email address, phone number, and postal address);
- Any information you provide when submitting a contact form or enquiry;
- Information about your use of our website (for example, via analytics or cookies);
- Any other information you choose to provide to us.
We do not collect payment or financial details through our website, as we do not process transactions online.
3. HOW WE COLLECT INFORMATION
We collect personal information in the following ways:
- When you complete a contact or enquiry form on our website;
- When you communicate with us by email, phone, or social media;
- Automatically through cookies or analytics tools that track website performance and usage.
You can disable cookies in your browser settings if you prefer not to share this data, although some website functions may not work as intended.
4. HOW WE USE YOUR INFORMATION
We use your personal information to:
- Respond to your enquiries or requests for information;
- Provide customer support;
- Improve our website and services;
- Send you updates or marketing communications (only if you’ve given consent);
- Meet our legal and regulatory obligations.
We will only use your personal information for the purpose for which it was collected, or for a related purpose that you would reasonably expect.
5. DISCLOSURE OF INFORMATION
We may share your information with trusted third parties who help us operate our website or business — for example:
- Website hosting, IT support, or analytics service providers.
These parties are required to keep your information secure and use it only for the purposes we authorise.
We will not sell, rent, or trade your personal information to anyone. We will only disclose your information if required by law or to protect our legal rights.
6. STORAGE AND SECURITY
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure.
Personal data may be stored electronically (e.g. on secure cloud servers) or in hard copy. Access is restricted to authorised personnel only.
Please note that while we take security seriously, no online system can be guaranteed 100% secure.
7. RETENTION OF INFORMATION
We retain personal information only for as long as it is needed for the purpose for which it was collected or to meet legal or business requirements.
After that, we securely delete or anonymise it.
8. YOUR RIGHTS
Under the Privacy Act 2020, you have the right to:
- Access the personal information we hold about you;
- Request correction of any inaccurate or incomplete information;
- Withdraw your consent to receive marketing communications at any time.
To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.
9. LINKS TO OTHER WEBSITES
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read their privacy policies before providing any personal information.
10. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in law or our practices. Any updates will be posted on this page with a new “last updated” date. Continued use of the website after any updates means you accept the revised Policy.
11. CONTACT US
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Brightshine Ltd
9 Malvern Road, Onehunga, Auckland
info@www.brightshine.co.nz
0800 483 638
If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner (www.privacy.org.nz).
